Privacy Policy

This policy (“Privacy Policy”) describes the ways we, Kyowa Hakko USA, Inc. ("Kyowa Hakko”, “we”, “our” or “us”), collect, store, use and protect your Personal Information (as defined below). You accept this Privacy Policy by using our website (the “Website”) or mobile applications (the “Apps”). We may amend this Privacy Policy at any time by posting a revised version on our Website or App. The revised version will be effective at the time we post it.

At Kyowa Hakko, we recognize and respect the privacy of our customers and prospects and have established this Privacy Policy in response. Please note that our Website and Apps are not intended for use by children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13.

Why Do We Gather Information?

Since our inception, Kyowa Hakko has consistently provided customers with quality products and service. We gather information to allow us to respond effectively and to provide a more enhanced and personalized interaction.

What Information Do We Gather?

When you contact us from our Website or Apps, you may be asked to provide the following information: Your name, email address, contact information (“Personal Information”), company, function, product interests, and other service requests. Additionally, we may collect technical information such as your browser type, IP address, type of operating system you use, your geolocation, the name of your internet service provider, mobile advertising identifiers, and pages visited on our Website or Apps.

We do not share any Personal Information with non-affiliated companies. If we share any Personal Information with our affiliates, they will comply with this Privacy Policy. We will not send you spam or other unsolicited email messages. At this time, we do not respond to browser “Do-Not-Track” signals.


We do not use browser cookies to collect information without your knowledge. When you access our Website or Apps, we may place small data "cookies" on your computer or mobile device, such as a "session cookie" which helps us to recognize if you visit multiple pages on our Website or Apps during the same session. Once you log out or close your browser or App, a session cookie expires.

The user can decide whether to accept cookies using the settings on their browser or mobile device. Disabling all or part of the cookies may affect the functionality of the Website or App.

Your Use of the Apps

We collect certain data when you download and use an App, such as App usage data, the date and time the App on your device accesses our servers, and what data and files have been downloaded to the App based on your device number. We use this data to ensure that the online services function properly. Our Apps may contain interfaces from third parties which may collect, store, and transmit your IP addresses and other authentication information, including your Personal Information, to enable various features in the App. We may also collect mobile device advertising identifiers to enhance and personalize your experience and deliver relevant products, content, or ads to show you on our Website, Apps, or external advertising.

Many mobile devices allow you to opt out of targeted advertising for mobile apps using the settings within the mobile app or your mobile device. For more information, please check your mobile settings. You also may uninstall our Apps using the standard uninstall process available on your mobile device or app marketplace.


Our Website and Apps incorporate physical, electronic, and administrative procedures to safeguard the confidentiality of your Personal Information. Information collected by Kyowa Hakko is stored in secure operating environments that are not made generally available to the public. Once Kyowa Hakko receives your transmission, we will make reasonable efforts and comply with industry practices to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website and Apps cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK.

Data Retention Policy

We receive and store any information you enter on the Website or App or provide to us in any other way. We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Third Party Sites

The Website may permit you to link to other websites on the Internet, and other websites may contain links to the Website. These other websites are not under Kyowa Hakko’s control. The privacy and security practices of websites linked to or from the Website are not covered by this Privacy Policy, and the Kyowa Hakko is not responsible for the privacy or security practices or the content of such websites.


To remove your information from our mailing lists, please either click the "unsubscribe" link at the bottom of our messages, email us at requesting which email address you'd like removed, or write us at:

Customer Service Department
Kyowa Hakko USA, Inc.
600 Third Avenue
19th Floor
New York, NY 10016

We cannot respond to your request if we are unable to verify your identity or authority to make the request and confirm the personal information relates to you. We will endeavor to respond to a verifiable consumer request within 10 business days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.


If you would like to update or correct information previously provided to us, please send an email with your new information to:

Your Consent and Changes to This Privacy Policy

Subject to the above provisions, by using our Website or App, you consent to the collection and use of information which you have provided to us. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of the type of information we collect, how we use it, and under what circumstances we may disclose it.

Contact Us About Privacy Questions

If you have questions, concerns or a request for more information about your Personal Information regarding this Privacy Policy, you may contact us.