Why Do We Gather Information?
Since our inception, Kyowa Hakko has consistently provided customers with quality products and service. We gather information to allow us to respond effectively and to provide a more enhanced and personalized interaction.
What Information Do We Gather?
When you contact us from our Website or Apps, you may be asked to provide the following information: Your name, email address, contact information (“Personal Information”), company, function, product interests, and other service requests. Additionally, we may collect technical information such as your browser type, IP address, type of operating system you use, your geolocation, the name of your internet service provider, mobile advertising identifiers, and pages visited on our Website or Apps.
We do not use browser cookies to collect information without your knowledge. When you access our Website or Apps, we may place small data "cookies" on your computer or mobile device, such as a "session cookie" which helps us to recognize if you visit multiple pages on our Website or Apps during the same session. Once you log out or close your browser or App, a session cookie expires.
The user can decide whether to accept cookies using the settings on their browser or mobile device. Disabling all or part of the cookies may affect the functionality of the Website or App.
Your Use of the Apps
We collect certain data when you download and use an App, such as App usage data, the date and time the App on your device accesses our servers, and what data and files have been downloaded to the App based on your device number. We use this data to ensure that the online services function properly. Our Apps may contain interfaces from third parties which may collect, store, and transmit your IP addresses and other authentication information, including your Personal Information, to enable various features in the App. We may also collect mobile device advertising identifiers to enhance and personalize your experience and deliver relevant products, content, or ads to show you on our Website, Apps, or external advertising.
Many mobile devices allow you to opt out of targeted advertising for mobile apps using the settings within the mobile app or your mobile device. For more information, please check your mobile settings. You also may uninstall our Apps using the standard uninstall process available on your mobile device or app marketplace.
Our Website and Apps incorporate physical, electronic, and administrative procedures to safeguard the confidentiality of your Personal Information. Information collected by Kyowa Hakko is stored in secure operating environments that are not made generally available to the public. Once Kyowa Hakko receives your transmission, we will make reasonable efforts and comply with industry practices to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website and Apps cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK.
Data Retention Policy
Third Party Sites
To remove your information from our mailing lists, please either click the "unsubscribe" link at the bottom of our messages, email us at firstname.lastname@example.org requesting which email address you'd like removed, or write us at:
Customer Service Department
Kyowa Hakko USA, Inc.
600 Third Avenue
New York, NY 10016
We cannot respond to your request if we are unable to verify your identity or authority to make the request and confirm the personal information relates to you. We will endeavor to respond to a verifiable consumer request within 10 business days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
If you would like to update or correct information previously provided to us, please send an email with your new information to: email@example.com.
Contact Us About Privacy Questions